This managed solution provides an easy way to remind and encourage your customers to review your business on the review sites that matter to you. By creating a dedicated system, Rook can increase your review volume and quality by guiding clients through the process of completing a review.
The Rook Reviews Management and Reputation Management Solution also provides the business owner the unique opportunity to direct unhappy customer reviews to a second chance to redeem themselves with a designated support representative, or service recovery, before a negative review is made public. An owner can then choose what review sites are relevant to his business from our library, as well request custom business specific reviews sites for their industry to be added as needed.
As part of this process, Rook also creates dedicated pages within your website to collect new reviews in the system, and to showcase your good reviews into an automatically streamed testimonials or reviews page. These good reviews can also be directly auto-streamed into a business owner’s Facebook page and Twitter page upon request. Rook can also provide the code to embed the collection of reviews into business email signatures as well.
Monthly reporting and monitoring is also provided as a management function. This allows the business owner to look over overall reputation scoring, improvements and insights, and all new reviews received during the month – in one concise report.